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Return a device for a refund

You can return an item you bought from the Wedraw Store only within 30 calendar days after the day you received it.

We’ll refund the payment method you paid with (minus your original shipping & handling charges and restocking fee if applicable) within 14 business days after Wedraw receives the device.

Step 1: Tell us what you want to return

Contact us at abby@wedraw.co

Step 2: Wrap it up

Include the following in your package:

  • The box your purchase came in
  • The device or accessory
  • Other accessories, documentation, and anything else that came with the device

Step 3: Send it back to Wedraw

To be sure the device arrives in its original condition, package and ship it using the label and instructions from the Wedraw support email.

If you’re returning multiple items, package and ship each item separately (unless otherwise specified).

A restocking fee of $15 applies to any return of device (excluding purchases and returns occurring in Hawaii and where prohibited by law). The restocking fee will be taxed in select states.

Restocking fees do not apply when the item is returned because the item was defective when it was initially received by the consumer or because the incorrect item was delivered.

Exchange a device

Exchanges aren’t available. Instead, you can return your purchase and use your refund to buy a different item.

Return a defective device

If you think your device is defective, check the Warranty Policy for more information or contact us.

 

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